Support 365/365
At MBT, support is not an option — it’s a promise of continuity, performance, and proximity. Our clients — television channels, media groups, and institutional stakeholders — benefit from a dedicated, responsive, and experienced support team, available at all times to ensure the availability and efficiency of your MBT systems.
A MULTIDISCIPLINARY TEAM AT YOUR SERVICE
Our support service is backed by an experienced, multidisciplinary team of broadcast and IT specialists. This diversity of expertise enables us to operate efficiently across the entire MBT ecosystem (Vertex, Sphere, Phoenix, Eagle, Scooty…), as well as in hybrid environments integrating third-party equipment.
WORKING IN SYNERGY WITH YOUR PROJECTS
Our support goes beyond simple corrective maintenance. It is fully integrated into the value chain of your projects — from deployment and customization to integration with your existing tools. This close collaboration with our project and integration teams ensures seamless continuity from design to daily operations.
A RESPONSIVE AND DIRECT HOTLINE
MBT provides a dedicated hotline, accessible directly by our clients, with a structured tracking system:
-
Ticket creation with full traceability
-
Remote diagnosis and resolution
-
Fast escalation to product experts when needed
-
Regular reporting on incidents and corrective actions
WHY CHOOSE MBT SUPPORT?
-
Guaranteed responsiveness, from minor issues to critical incidents
-
Deep expertise in complex broadcast environments
-
Personalized follow-up and long-term support
-
Continuous improvement driven by your feedback, integrated into our product evolution